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This page (together with the documents referred to on it) tells you about shipping, returns and warranties.
If you are not satisfied with your product, then neither are we. We really aim to provide awesome quality products at competitive prices.
Sometimes things do go wrong and sometimes problems slip through the cracks (everyone has a Monday morning now and again).
If you feel the product you've received is not up to scratch, we really want to help put the smile back on your face.
It is sometimes a little tricky managing customer expectation, we have a wide range of products each catering for a different market segment and each coming in at its own price point.
First, please check the full product description so we're all on the same page about what the product should be and what level of quality can realistically be expected. It is best to read the descriptions before ordering, but if not, at least have a look before returning it.
Also please bear in mind that there are some things which are out of our control. I'll list a few points at the end of the article which are really beyond the scope of our responsibility.
Next, please take a pic or two of the things you're dissatisfied with and send them through to us with a description. A photo of the original packaging and labels on the package will be required.
If need be, we'll arrange for a collection or ask you to return the books to us in order to get them back in our hands. This return might be at your own cost and will be refunded if the quality fault is our own.
Courier to 21b Stephenson Street, Village Main, Johannesburg, 2001
(not recommended) Post to PO Box 11196 Johannesburg 2000
Be sure to send us your tracking or waybill number
We are able to help arrange this for you if you like
If we are solely responsible for the mistake we'll gladly reprint the order free of charge.
If the responsibility for the mistake is shared or lies on the customer side, we'll negotiate a compromise that we all feel is fair.
We believe in open transparency and we'll do whatever we can to come to a fair resolution.
If you feel we aren't living up to these points, you're most welcome to take the point up with our leadership.
Here's a few things to be aware of that we feel is beyond the scope of our responsibility. We feel they are well covered in several articles, on our website and in some cases, general knowledge.
RapidStudio warrants that, for a period of 30 days from the date of delivery ("Warranty Period"), the photobook, canvas, or other printed material products ("Products") sold to you will be free from significant defects in materials and workmanship. The Warranty Period is non-extendable even if the Product has been repaired, replaced or returned.
To make a claim under the Warranty, you must, within the Warranty Period, notify RapidStudio in writing with evidence of the Product defect. Claims must be sent to the following email: [email protected]. The defective Product must be returned to RapidStudio at your expense for inspection.
Upon validation of the claim, RapidStudio, at its discretion, will either (a) repair the Product, (b) replace the Product with the same or similar product, or (c) refund the purchase price paid for the Product.
This Warranty does not apply to: (a) damage caused by normal wear and tear; (b) damage caused by misuse, abuse, negligence or accident; (c) damage caused by improper storage, or by using the Product outside the usage parameters set forth in the user guidelines; (d) damage from natural disasters or acts of God; (e) products that have been altered or modified.
To the maximum extent permitted by applicable law, RapidStudio shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use or inability to use any of the Products.
Except for the express warranties provided in this section, to the maximum extent permitted by applicable law, RapidStudio makes no other warranties, express or implied, statutory or otherwise, regarding the Products.
These Terms of Service and any disputes or claims arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of South Africa.